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Sony Online Entertainment Tech Support Chat:

My Problem: I have an AMD Athlon 64 X2 Dual Core Processor running Windows Vista Ultimate. When this computer ran Windows XP, I was able to play EQ by setting the affinity to 1 processor. After upgrading to Vista, that doesn’t seem to work. I get to character select and when I try to enter the world, the bar gets all the way to the end and then crashes. I have tried updating my processor and video card drivers and I’m running EQ in XP compatibility mode as an administrator.


TSR Someone: Hi, my name is TSR Someone. One moment please, while I read your question.
TSR Someone: We apologize for any difficulty running our games in Vista – Microsoft changed a few settings to Vista that can cause a few issues running some of our games. These instructions will help you load any Windows XP game in Vista:

1. Right click on the program launch icon
2. Left click on “Properties”.
3. In the new window that pops up click on the “Compatibility” tab.
4. In the “Compatibility Mode” area check the box next to “Run this program in compatibility mode for:”
5. In the drop down list make certain that “Windows XP (Service Pack 2)” is selected.
6. Under “Privilege Level” make certain that the box next to “Run this program as administrator” is checked.
7. Click on “Apply” then click on “Ok”.
8. Double click on the program launch icon.

This should allow you to run your program under Windows Vista.
Justin: I’ve already done both of those things.
TSR Someone: I am sorry we don’t support vista for EverQuest. This was just a troubleshooting process.
TSR Someone: Is there anything else I can assist you with today?
Justin: Ok, how can I get a refund for the month since I just reactivated my account but can’t play now?
TSR Someone: May I have your station name?
Justin: ************
TSR Someone: One moment please, while I look into this for you.
TSR Someone: I am sorry there is no refund policy. If you want we can either freeze your account or transfer your time to some other game.
Justin: does EQII support vista?
TSR Someone: No.
Justin: I guess transfer it to EQII then please.. I’ll try it anyway.
TSR Someone: For security reasons, we are unable to address your account issues without first verifying your identification. Please respond with the following information:

– First four and last four digits of a credit card on the account and the name on the credit card:
– Real Name:
– E-mail Address:
– Station Name(s):
– Birthdate:
– Account/Registration key (usually found on the back of your CD case or on the instruction manual):
Justin: ***********
TSR Someone: I am canceling your EverQuest game and forwarded your request for transferring the time to EverQuest II to my supervisor. You will be contacted soon via email.
Justin: Ok, thanks.
TSR Someone: Is there anything else I can assist you with today?
Justin: Nope
TSR Someone: Thank you for visiting our Sony Online Entertainment customer support chat. Take care and have a nice day!